Privacy Policy

This Privacy Policy explains how Mega Casino (“we”, “us”, “our”) collects, uses, shares, and protects your information when you access or use our website, services, and related features (collectively, the “Services”). By using the Services, you agree to the terms of this Privacy Policy.

1. Who We Are

Mega Casino is an online entertainment platform. We act as a data controller for the personal data we collect through the Services, unless stated otherwise.

2. Information We Collect

We may collect the following categories of information:

• Account information: name, username, date of birth, email address, phone number, password (encrypted), and other registration details.
• Identity and verification information: documents and data used for age/identity verification (e.g., ID, proof of address), and results of verification checks where required.
• Payment and transaction information: deposit/withdrawal history, payment method identifiers, billing details, and fraud-prevention signals. (We do not store full card numbers; payment processing is handled by providers.)
• Usage information: pages viewed, clicks, game activity, session duration, referral URLs, and interaction data.
• Device and technical information: IP address, device type, operating system, browser, language, time zone, and identifiers such as cookies or similar technologies.
• Communications: messages you send to support, complaints, and records of communications.
• Promotions preferences: your marketing preferences and responses to promotions.

3. How We Use Your Information

We use your information for the following purposes:

• To provide the Services (create and manage your account, enable gameplay and features).
• To process transactions (deposits, withdrawals, chargeback handling, accounting).
• To verify identity and eligibility (age checks, KYC/AML where applicable, responsible gaming controls).
• To keep the Services secure (fraud detection, risk monitoring, preventing abuse and unauthorized access).
• To improve and personalize (analytics, troubleshooting, product development, user experience).
• To communicate with you (service announcements, support replies, account/security notifications).
• For marketing (send offers and updates if you consent or where permitted by law, with opt-out options).
• To comply with legal obligations (tax, regulatory, legal claims, law enforcement requests).

4. Legal Bases for Processing (Where Applicable)

Depending on your location and applicable laws, we process personal data based on one or more of the following legal bases:

• Contract: processing is necessary to provide the Services you request.
• Legal obligation: compliance with applicable laws and regulations.
• Legitimate interests: operating and protecting our business (e.g., fraud prevention, security, analytics).
• Consent: for certain marketing communications and cookies where required (you can withdraw consent anytime).

5. Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to operate the Services, remember preferences, enhance performance, and understand usage. You can manage cookie settings in your browser or through any cookie banner/settings tool we provide. Blocking certain cookies may affect site functionality.

6. How We Share Your Information

We may share your information with:

• Service providers: hosting, analytics, customer support tools, email/SMS providers, and security vendors.
• Payment providers: to process deposits and withdrawals and prevent fraud.
• Verification and risk partners: for identity checks, AML screening, and fraud prevention where required.
• Affiliates and partners: only as needed to operate the Services and subject to appropriate safeguards.
• Authorities and legal parties: if required by law, regulation, or to protect rights, safety, and prevent fraud.
• Business transfers: if we are involved in a merger, acquisition, restructuring, or sale of assets.

We do not sell your personal information in the ordinary meaning of “sell.” If laws in your region define “sale” broadly, you may have the right to opt out of certain data sharing.

7. International Data Transfers

Your information may be processed in countries other than where you live. When we transfer personal data internationally, we apply appropriate safeguards as required by law (such as contractual protections and security measures).

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information against loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure.

9. Data Retention

We keep your personal data only as long as necessary for the purposes described in this Policy, including to meet legal, accounting, and compliance obligations. Retention periods may vary depending on the type of data and applicable requirements.

10. Your Rights and Choices

Depending on your location, you may have rights such as:

• Access to the personal data we hold about you.
• Correction of inaccurate or incomplete information.
• Deletion of your personal data (subject to legal and compliance exceptions).
• Restriction or objection to certain processing.
• Data portability.
• Withdrawal of consent (where we rely on consent).
• Opt-out of marketing communications at any time.

To exercise your rights, please contact us using the details in the “Contact Us” section. We may need to verify your identity before fulfilling certain requests.

11. Marketing Communications

If you opt in to marketing, we may send you promotional emails/SMS/push notifications (where applicable). You can unsubscribe at any time using the link in our messages or by updating your account settings. You may still receive non-promotional messages, such as security and service notifications.

12. Responsible Gaming and Age Restrictions

Our Services are intended only for users who meet the minimum legal age for gambling/online gaming in their jurisdiction. We may take steps to verify age and identity and may restrict or close accounts that do not meet eligibility requirements.

13. Third-Party Links

The Services may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies.

14. Children’s Privacy

We do not knowingly collect personal information from children. If you believe a child has provided personal data to us, please contact us and we will take appropriate steps to remove it, subject to legal obligations.

15. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the “Last updated” date. Your continued use of the Services after changes take effect means you accept the updated Policy.